Frequently Asked Questions
Sizing, materials, delivery and ordering. If your question is not here, email us and we will answer it.
Sizing & fit
Will my watch fit the Typ.A display case?
The Typ.A is built around a 47mm-wide cushion and fits watches with a closed strap circumference of 160mm or more. That covers most watches from slim dress pieces to large sports models. Measure by fastening the watch as you wear it, laying it on its side, and measuring around the inside of the loop.
How do I measure my watch for a case?
Strap circumference is the measurement that matters, not case diameter. Fasten the watch, lay it on its side so it forms a ring, and measure around the inside of that ring with a soft tape.
How many watches does one case hold?
One. The Typ.A is a single-watch display case designed to be stacked or lined up as your collection grows.
What size is the E.Type cushion?
The cushion is 47mm wide and suits watches with a minimum strap circumference of 160mm.
Materials & care
What is the Typ.A made from?
Solid wood, not veneer over fibreboard, with a soft interior lining that protects the watch. Because it is natural timber, slight variation in grain, dimension and colour between pieces is normal.
How do I clean the case?
Wipe with a dry or barely damp soft cloth. Avoid solvents, furniture polish and soaking, all of which can mark the finish.
Will it cope with humidity?
Solid wood handles humid climates better than veneer, which can lift at the edges, or PU, which eventually flakes. Keep the case out of direct sunlight and away from bathrooms.
Ordering & delivery
Where can I buy Kollektion products?
Through our official Shopee stores in Malaysia, Singapore, Thailand and the Philippines. Each country has its own listing with local pricing, local shipping and local customer support.
Why do you sell through Shopee instead of your own checkout?
Shopee handles local payment methods, local-language support and buyer protection in every market we serve. It is a better experience than a single cross-border checkout, and your order is covered by Shopee Guarantee.
Do you ship internationally?
Yes. Each Shopee storefront ships within its own country, and cross-border delivery is available through Shopee’s international shipping options where offered.
How long does delivery take?
Orders are processed in 1–2 business days. Delivery time then depends on your location and the courier; your Shopee order page shows tracking once the parcel ships.
Returns & guarantee
What is your return policy?
Returns and refunds are accepted within 7 days of purchase, provided the item is unused, in its original packaging and in the same condition as received. Orders placed on Shopee are also covered by Shopee’s own return process.
What if my order arrives damaged?
Contact us with your order number and photos of the issue and we will arrange a replacement or a refund.